Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and preferably in its original packaging. Proof of purchase or your order number may be required.

Return Window

Please contact us as soon as possible after receiving your order. Return eligibility may depend on the delivery date, product condition, and the reason for the return request.

How To Request A Return

To request a return, please email us at support@Bicyclismo.com with your order number, the email address used at checkout, and the reason for your request.

Non-Returnable Items

Some items may not be eligible for return, including:

• Products that have been used, damaged, or modified by the customer
• Items without original packaging or with missing parts
• Returns sent without prior approval
• Final-sale or clearance items if clearly marked as such

Damaged, Defective, Or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us as soon as possible at support@Bicyclismo.com. Please include your order number and clear photos or videos showing the issue.

Premium Electric Bike Issues

If your request is related to a premium electric bike, please include your order number, a short explanation of the issue, and any photos or videos that help our team understand the problem faster.

Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method.

Refund Processing Time

Refund processing times may vary depending on your bank, payment provider, or credit card company. It may take several business days for the refund to appear in your account.

Return Shipping Costs

Return shipping costs may be the customer’s responsibility unless the return is due to a confirmed damaged, defective, or incorrect item.

Order Cancellations

If you would like to cancel your order, please contact us immediately at support@Bicyclismo.com. If your order has already been processed or shipped, cancellation may no longer be possible.

Exchanges

If you would like to request an exchange, please contact us with your order details. Exchange availability may depend on product availability, item condition, and the reason for the request.

Contact Information

For refund, return, or order support, contact Bicyclismo at support@Bicyclismo.com. You can also visit our official store at bicyclismo.com.